HELP & FAQ

WHAT'S INCLUDED

First time clients who haven’t had their home cleaned professionally within 30 days will need to add the First Time Clean option in the Extras section in order to give our professional cleaners the time they need to achieve the high-quality results we are known for. Once that is complete, our Standard Clean is the perfect choice for weekly/bi-weekly/monthly services moving forward! Otherwise, we cannot guarantee the level of service.

 

Living Areas & Bedrooms

  • Vacuum/sweep/mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/mop
  • Thorough dusting
  • Remove cobwebs
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our professional cleaners the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward!

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Vacuum baseboards
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Wipe down furniture

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards
  • Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
  • Wipe down furniture

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our service and that there are no other people (movers, tradespeople etc.) working in the space. And we will need electricity and water!

Please note, if the home is particularly dirty, we may need to add the First Time Clean service to your cleaning in order to give our cleaners time to complete their work.

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces
  • Clean ceiling fans and light fixtures
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Cabinets and drawers cleaned inside and out
  • Remove cobwebs
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/Mop
  • Thorough dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Sinks, fixtures, counters, backsplash cleaned and disinfected
  • Appliances cleaned inside and out
  • Cabinets and drawers cleaned inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Doorknobs cleaned and disinfected

 

All Rooms

  • Wipe down window sills and tracks
  • Vents dusted and wiped down
  • Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)
  • Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)
  • Switch plates cleaned.
  • Remove trash

Just had a recent renovation or completed construction on a home? Our post-construction/reno option provides a thorough cleaning to prepare the home for sale/new homeowners or allow the owners to come home to what feels like a brand new home. Upon booking, choose Standard clean and then under Extras choose the Post-Construction/Reno option.

Sometimes a garage, a closet, or an entire room can get a little out of control and leave you feeling overwhelmed and unsure of where to even start. Our organizers will help you get things back in order. We have a three hour minimum and can stay as long as it takes to put things right. Contact us to discuss your needs!

Pressure washing not only improves the appearance of your property by removing unsightly stains and grime but also helps prevent the buildup of mold, mildew, and algae, which can cause damage over time. It can also enhance curb appeal and increase property value. We charge by the hour with a 1 hour minimum. Contact us for more info.

TRUST & SAFETY

All of our team members are interviewed by the owners and pass a nationwide background check. We believe our team is our greatest asset, and therefore have very high standards. Less than 10% of those that apply end up working as a Mimosa Maids cleaner.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

MISCELLANEOUS

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!

 

That said, the following are services that we do not provide:

 

  • We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

  • No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

 

  • No moving vases, hung pictures, or other delicate items.

 

  • We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

 

  • Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

 

  • Removing excessive pet hair from upholstery.

 

  • Cleaning exterior windows.

 

  • Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

 

  • Removing strong odors (mold, animal waste, smoke, etc.) Again, we will do our best.

 

  • Cleaning inside dishwashers and washing machines.

 

  • Cleaning light bulbs.

 

  • Cleaning rodent/insect infested homes.

 

  • Removing excess paint from surfaces.

 

  • Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

 

  • Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

Our customer service team is available to serve you 7:00 am – 6:00 pm, Monday – Friday. You can book your services 24 hours a day on our booking page here.

No worries at all! Please call/text us at 817.207.7028 or you can contact us here. Please give us a 24 hours notice and we will take care of everything. Otherwise, there is a $79 cancellation fee.

Absolutely! Contact us and we will work out all the details! You can also provide details on the booking page under Notes.

GETTING STARTED

We price based on the number of bedrooms and bathrooms + square footage of the home. Select the number and the price is shown instantly on our booking page here.

Simply go to our booking form and schedule your appointment online here. If you have not had your home professionally cleaned within the last 30 days, select First Time Clean under Extras to make sure we deliver our high-quality results we are known for. Alternatively, you can give us a call/text at 817.207.7028 if there are any issues at all.

We provide services for all of Dallas-Fort Worth and surrounding areas. If you are outside of these areas, contact us, to see if we can still serve you.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

Sure thing! You’ll find the Extra services we offer on our booking page here.